BlockSphere logo BlockSphere Privacy Policy
1. Scope

This policy covers the website, support channels, and the BlockSphere app.

It applies to information you provide directly, technical information collected during use, and data received through third-party service providers used to operate or improve the service.

2. Information we may collect

We collect only the categories needed to run and support the service.

  • Contact details such as name, email address, and message content when you reach out through the contact page or support email.
  • Technical information such as device model, app version, diagnostic logs, and crash details when needed for debugging or service quality.
  • Usage information related to website activity or app feature interactions, where permitted and implemented, to understand performance and improve the product.
  • Attachments you choose to upload through support workflows.
3. How we use information

We use data to provide support, operate the service, and improve reliability.

  • Respond to support, legal, and privacy requests.
  • Monitor service stability, troubleshoot bugs, and improve usability.
  • Maintain security, detect abuse, and enforce our terms.
  • Communicate important product or policy updates when appropriate.
4. Market feeds and third parties

Some data visible in BlockSphere is sourced from external providers.

Market prices, news content, analytics infrastructure, app distribution channels, and hosting or email tools may involve third-party services. Those providers may process certain technical information according to their own policies.

Third-party reminder:

When you interact with outside services linked from BlockSphere, their privacy practices apply in addition to this policy.

5. Data retention

Information is kept only for as long as needed.

Support records, diagnostic logs, and related communications may be retained for reasonable business, legal, and security purposes, then deleted or anonymized when no longer required.

6. Security

We use administrative and technical safeguards.

No system is perfectly secure, but BlockSphere uses reasonable measures designed to protect the confidentiality and integrity of information under our control.

7. Your choices and rights

You can contact us to access, update, or delete certain information.

  • Request access to the personal information we hold about you, where applicable.
  • Request correction or deletion of support-related information, subject to legal or operational requirements.
  • Opt out of non-essential communications.
8. Children

The service is not directed to children under 13.

If you believe a child has provided personal information through the website or support channels, contact us so we can review and address the situation.